Troubleshooting Update KAM Mapping plug-in issues

The Update KAM Mapping plug-in updates the Knowledge Article Manager (KAM) core fields (Submit Date and Create Date) by using the Merge Entry call for the Unified Data Management (UDM) use case and also updates the KAM Mapping field.

Related topics

Update-KAM-Mapping-plug-in-configuration

Enabling-plug-ins

To troubleshoot Update KAM Mapping plug-in issues

  1. Verify the Update KAM Mapping plug-in configuration.
    For more information, see Update-KAM-Mapping-plug-in-configuration.
    For more information about the AR System Administration: Plugin Server Configuration form and AR System Administration: AR System Configuration Generic UI form, see Configuring Java plug-in servers and Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form.
  2. Troubleshoot common plug-in-related issues.
    For more information, see the General-approach-for-troubleshooting-plug-in-issues.
  3. If you need to investigate the issue further, enable the following logs:
    • Server-side logs. For more information, see Enabling-server-side-AR-System-logs.
    • Plug-in specific logs. For more information, see To enable logging for the Update KAM Mapping plug-in.

To enable logging for the Update KAM Mapping plug-in

To troubleshoot plug-in-related issues, you must enable plug-in logging by using the System Configuration form to set the plug-in log level to DEBUG.

  1. Open the Knowledge Management System Configuration form.
  2. From the Plugin Log Level list, select DEBUG.
  3. Select the Content Form Sync (RMDY.ITSM.RKM.UPDATEKAMMAPPINGS) check box.
  4. Click Search, and the click Save.
    The arjavaplugin.log file generates the debug logging for the Update KAM Mappings plug-in without restarting AR System server.


 

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