Troubleshooting Registration plug-in issues

To troubleshoot Registration plug-in issues

1. Verify the Registration plug-in configuration.
   For more information, see Registration-plug-in-configuration.
2. Troubleshoot common plug-in-related issues.
   For more information, see the General-approach-for-troubleshooting-plug-in-issues.
3. To further investigate the issue, enable the following logs:
   • Server-side logs. For more information, see Enabling-server-side-AR-System-logs.
   • Plug-in specific logs. For more information, see Enabling logging for the Registration plug-in.

Enabling logging for the Registration plug-in

To troubleshoot plug-in related issues, you must enable plug-in logging by changing the plug-in log level in the System Configuration form or by editing the plug-in log level in the log4j_pluginsvr.xml file.

To enable logging by using the System Configuration form

1. Open the Knowledge Management System Configuration form.
2. From the Plugin Log Level list, select DEBUG.
3. Select the Source Registration (RMDY.ITSM.RKM.REGISTRATION) check box.
4. Click Search, and then click Save.
   The arjavaplugin.log file generates the debug logging for the Registration plug-in without restarting AR System server.

To enable logs by using the Plugin Server Configuration form

1. In a browser, open the AR System Administration Console, and select System > General > Plugin Server Configuration.
2. On the Plugin Server Configuration form, from the Plugin Server Instance list, select the instance for which you want to enable logs.
3. Go to the Plugin Server Configuration tab.
4. In the Logging Configurations area, from the Log Level list, select DEBUG.
5. Click Apply. 
   The arjavaplugin.log file generates the debug logs for the Registration plug-in without restarting AR System server.