Troubleshooting NextId plug-in issues

To troubleshoot NextId plug-in issues

1. Verify the NextId plug-in configuration.
   For more information, see the NextId-plug-in-configuration.
   For more information about the AR System Administration: Plugin Server Configuration form and AR System Administration: AR System Configuration Generic UI form, see Configuring Java plug-in servers and Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form.
2. Troubleshoot common plug-in-related issues.
   For more information, see the General-approach-for-troubleshooting-plug-in-issues.
3. To further investigate the issue, enable the following logs:
   
   • Server-side logs. For more information, see Enabling-server-side-AR-System-logs.
   • Plug-in specific logs. For more information, see To enable logs for the NextId plug-in.

To enable logs for the NextId plug-in

1. In a browser, open the AR System Administration Console, and select System > General > Plugin Server Configuration.
2. On the Plugin Server Configuration form, from the Plugin Server Instance list, select the instance for which you want to enable logs.
3. Go to the Plugin Server Configuration tab.
4. In the Logging Configurations area, from the Log Level list, select DEBUG.
5. Click Apply. 
   The arjavaplugin.log file generates the debug logs for the NextId plug-in.