Troubleshooting Charge-back plug-in issues

Charge-backs are roll-ups of the costs that are incurred over a period and involved in the various cost centers in a company. The charge-back component of the Cost module generates charge-back entries, enables the financial manager to make appropriate adjustments to the costs, and generates invoices to be sent to the individual cost centers.

Related topics

Charge-back-plug-in-configuration

Enabling-plug-ins

To troubleshoot Charge-back plug-in issues

  1. Verify the Charge-back plug-in configuration.
    For more information, see Charge-back-plug-in-configuration.
    For more information about the AR System Administration: Plugin Server Configuration form and AR System Administration: AR System Configuration Generic UI form, see Configuring Java plug-in servers and Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form.
  2. Troubleshoot common plug-in-related issues.
    For more information, see the General-approach-for-troubleshooting-plug-in-issues.
  3. To further investigate the issue, enable the following logs:

To enable logs for the Charge-back plug-in

  1. In a browser, open the AR System Administration Console, and select System > General > Plugin Server Configuration.
  2. On the Plugin Server Configuration form, from the Plugin Server Instance list, select the instance for which you want to enable logs.
  3. Go to the Plugin Server Configuration tab.
  4. In the Logging Configurations area, from the Log Level list, select DEBUG.
  5. Click Apply. 
    The arjavaplugin.log file generates the debug logs for the Charge-back plug-in.


 

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