Troubleshooting email request processing and notification filters

Email Engine can experience issues if email submissions are not formatted correctly. Items that are not valid email submissions will reside in the AR System mail server mailbox, for example, an incorrect email address specified on an outgoing email notification, or an out-of-office reply.

To avoid such issues, create a rule in your email program that checks the body of the message for the text you want users to include in submissions, such as a query or submit. If the message does not contain the text, set a rule to forward the email to the AR System administrator and delete it. Such a rule would help to:

• Prevent issues due to improper formatting.
• Prevent undeliverable messages from triggering duplicate notify filters.
  If a message triggers a notify filter and is returned as undeliverable, it is returned to the mail queue, where it causes the filter to fire again.
• Alert the administrator about the type of messages being submitted incorrectly so that the administrator can instruct users to correct the format of messages.