Tracking activities using the Activity Log component

As a developer or an application business analyst, use the Activity Log component to gain insights into user or system-generated events for cases, tasks, and knowledge services. The Activity Log component displays a chain of events, giving you a quick view of the actions taken for a process.

To track the events by using the Activity Log component

1. Log in to BMC Helix Innovation Studio and navigate to the Workspace tab.
2. Select the application for which you want to add an Activity Log component.
3. On the Views tab, select the name of the view definition to which you want to add the Activity Log component.
4. From Palette, drag the Activity Log component to the canvas.

5. In the Properties pane, click Settings , and then specify the properties.
   The following table provides information about the properties:

   Property	Description	Example
   General
   Application	Select the application that you want to configure.
   Social Type	Select the business workflow type to which you want to add the Activity Log component, for example, Case.
   Entity ID	Select the ID associated with the Social Type.
   Associated Social Type	Select Associated Social Type to see the activity log specific to that type, for example, Service Request.
   Associated Entity ID	Select the ID corresponding to the Associated Social Type.
   Hide Filtering	Use the toggle key to show or hide filtering options.
   Hide Full View Mode	Use the toggle key to show or hide the full view mode.
   Full view title	Enter a custom title for the full view pane.
   Allow New Note	Use the toggle key to allow users to add new notes. You might want to allow users to add new notes at all times or under specific conditions.
   Default Note Text	Set a default note that appears pre-filled in the note section.
   Allow Public Comment	Use the toggle key to enable or disable viewing of comments added by users.
   Condition	Define a condition to filter views for specific entries.  For example, you might want to filter out activity logs for internal tickets.
   Set Public As Default	Use the toggle key to make the comments added to the workflow public.
   Support Group	Select the support group associated with Social Type.
   Support Organization	Select the support organization associated with Social Type.
   Task Assignee	This field is applicable only if you select Tasks as Social Type. Enter the name of the assignee associated with a task.
   Task Type	This field is applicable only if you select Tasks as Social Type. Select the task type.
   Default Activity Filters	Define the default filters that should be applied while loading the page at runtime.  For example, you can select Case.Email to get email-related activities for a case. Use a pipe-separated list of activity types to retrive (For example, Case:General Notes | Case:Email).
   Parent ID	This field is applicable only if you select Tasks as Social Type. Select the parent ID associated with the task. For example, if the task is within a case, select the case ID as the Parent ID.
   Notes Templates
   Hide notes template	Use the toggle key to hide or unhide the notes template from the runtime view.
   Module Name	Enter the module name.
   Line of Business	Map the relevant line of business for the notes template.
   Company	Enter the company name.
   Links
   View For Displaying Person	Select the view that must be displayed when you click the user name link in the activity log. For example, select Person Profile to open the user profile when you click the user name link.
   View For Displaying Case	Select the view that must be displayed when the you click the case link.
   View For Displaying Task	Select the view that must be displayed when you click the task link.
   View For Displaying Knowledge	Select the view that must be displayed when the you click the knowledge link.
   Show Approvals	Select the value that must be displayed when you click the Show Approvals link. For example, select Approvers List to display the list of approvers when the Show Approvals link is clicked.
   Title	This field is applicable only if Show Approvals is selected. Enter a title that must be displayed along with the values from the Show Approvals field.
   View For Displaying Change	Select the view that must be displayed when you click a Change.
   View For Displaying Incident	Select the view that must be displayed when you click an Incident.
   View For Displaying Problem	Select the view that must be displayed when you click a problem.
   View For Displaying Work order	Select the view that must be displayed when you click a Work order.
   Attachment Configuration
   Record Definition Name	Specify the record definition name to fetch the attachments.
   Data Source	Specify the data source to fetch the attachments from.
   Document Library
   Enable Document Library	Specify if the attachments must be picked from the document library or the device. If you enable this field, you can select the files to attach from the document library. Else, you can select the files from the device.
   Search Term	Define a search term to use while searching for attachments inside the document library.

6. Click Save.

Result

The following image shows an example of the Activity Log component used in the Case Edit view definition: