25.3 enhancements and patches

Review BMC Helix Innovation Suite 25.3 enhancements for features that will benefit your organization and to understand changes that might impact your users. 

For a list of recent updates and enhancements across multiple versions, see Release notes and notices.

(SaaS subscribers only) Downloading and installing the SDKEdit

BMC Helix applies upgrades as described in the BMC Helix Upgrade policy.

25.3.00 updates

The following video (01:05) provides a quick overview of the enhancements in the BMC Helix Innovation Suite 25.3.00.

 Watch the video that describes the new features in BMC Helix Innovation Suite 25.3

Configure chat responses in a carousel or card format

Developers or application business analysts can configure actions on cards and buttons that are triggered when you click them.

You can view chat responses in a carousel or card format, which shows a more interactive and intuitive experience.

For more information, see Adding an AI-based conversational search interface to a view.

Configure dynamic welcome suggestions and view dynamic suggestions for chat responses

Developers or application business analysts can configure dynamic welcome suggestions to personalize the initial user interaction. Dynamic welcome suggestions enhance engagement by presenting personalized, context-aware prompts at the beginning of the conversation.

Additionally, BMC HelixGPT displays dynamic suggestions after each response. Users can use these suggestions to select relevant follow-up options.

For more information, see Adding an AI-based conversational search interface to a view.

 Enhance the flexibility of the Record editor by binding inputs to view variables instead of record fields

As an application business analyst, you can create a view variable while designing a view to get more flexibility while managing data. You can bind a supported Record editor input to this variable instead of binding it to a record field. The value of the view variable can be used within the view. The changes to a variable will be reflected in the input that is bound to it. Conversely, the changes in the input will be reflected in the view variable to which this input is bound. For more information, see Creating or modifying view definitions. 

Add a named list to filterable grid columns in a record grid

As an application business analyst, you can assign a named list to a filterable grid column in a record grid if the field is not associated with a named list. You can also override the field’s default named list. A named list provides a predefined set of values that helps users filter and select data within a grid column more quickly. For more information, see Creating a tabular view of record instances by using a record grid. 

Invoke an AI agent from BMC Helix Innovation Studio workflow

In the Process designer, Business Analysts can add the Invoke Agent element to trigger an AI agent to perform a task. The Invoke Agent element provides the following benefits:

• Enhances automation by leveraging AI capabilities within workflows.
• Retrieves responses dynamically based on user input.
• Integrates conversational experiences seamlessly into business workflows.

For more information, see Invoking an AI agent from the process.

Enable localization of data in AR System forms

As an administrator, enable data localization so that users across multiple regions can interact with BMC Helix Innovation Suite in their preferred language. With support for localized data, users benefit from improved clarity, compliance, and a more intuitive experience. Administrators can easily manage localized data, ensuring consistency and accessibility across the organization.

For more information, see Preparing your application to be localized.

Enable email action support in the activity log for a custom application

Enable email action support in your custom application so that case agents can send and reply to emails or add notes for faster communication with requesters. Track all email actions, such as Reply, Reply All, and Forward, in the activity log for cases, tasks, and knowledge articles.

For more information, see Enabling email action in the activity log for a custom application.

Create advanced search filters by combining AND, OR, and NOT operators

While creating search filters for BMC Helix Knowledge Management by ComAround articles, administrators can define advanced search filters that integrate logical operators AND, OR, and NOT within a single query. When your end users use these filters to search for knowledge articles, the workplace page returns only those articles that meet the search criteria. This capability helps users in the following ways:

• Delivers the most relevant knowledge articles.
• Reduces time spent sifting through unrelated search results.
• Helps users apply the right solutions to the right context.

For more information, see Creating search filters for BMC applications.

(Controlled availability customers only) Preview and edit BMC Helix Knowledge Management by ComAround knowledge articles directly within BMC Helix ITSM

Knowledge workers can preview and edit knowledge articles from BMC Helix Knowledge Management by ComAround directly within the BMC Helix ITSM interface.

Knowledge workers can benefit from a seamless and consistent experience when viewing and editing knowledge articles from BMC Helix Knowledge Management by ComAround. They don't need to navigate away from the BMC Helix ITSM application to preview or edit the knowledge articles from BMC Helix Knowledge Management by ComAround, streamlining workflows and saving time.

​​​​Learn more about configuring BMC Helix Knowledge Management by ComAround as a knowledge provider for BMC Helix ITSM in Configuring BMC Helix Knowledge Management by ComAround as a knowledge provider.

What else changed in this release​

The following table lists the changes in the product behavior: