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Release notes and notices

Learn what’s new or changed for BMC Helix Innovation Suite 25.3 including new features, urgent issues, documentation updates, and fixes or patches.

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BMC Helix Virtual Agent release notes

BMC Helix Business Workflows release notes

 

The following updates have been added since the release of the space:

Date

Summary

Reference

September 16, 2025Issues that were corrected by 25.3.02 and issues that remain open25.3 enhancements and patches
September 3, 2025

Issues that were corrected by 25.3.01 and issues that remain open

The cumulative updates from previous releases (25.2.02 and 25.3) are rolled into the 25.3.01 release for on-premises users.

Updates available in 25.3 patch 1:

  • Use updated support for technology stack:
    • Kubernetes version 1.33
    • OpenShift version 4.19
    • Nginx Ingress Controller version 1.12.4
    • Helm 3.18
  • (Controlled availability) Deploy BMC Helix Service Management platform components
25.3 enhancements and patches
August 28, 2025Issues that were corrected by 25.3.01 and issues that remain open25.3 enhancements and patches
July 24, 2025

Issues that were corrected by 25.3 and issues that remain open

Enhancements available in 25.3:

  • View and configure chat responses in a carousel or card format
  • Configure dynamic welcome suggestions and view dynamic suggestions for chat responses
  • Invoke an AI agent from BMC Helix Innovation Studio workflow
  • Enhance the flexibility of the Record editor by binding inputs to view variables instead of record fields
  • Add a named list to filterable grid columns in a Record grid
  • Enable email action support in the activity log for a custom application
  • Enable localization of data in AR System forms
  • Create advanced search filters by combining AND, OR, and NOT operators for BMC Helix Knowledge Management by ComAround articles
  • (Controlled availability) Generate record definitions by using simple, prompt-based conversations in BMC Helix Innovation Studio
  • (Controlled availability) Preview and edit BMC Helix Knowledge Management by ComAround knowledge articles directly within BMC Helix ITSM
25.3 enhancements and patches
July 24, 2025Enhance browser security by configuring Content Security Policy headers.  Configuring content security policy headers
July 24, 2025BMC announces the end of support for the AngularJS applications runtime. All BMC Helix Innovation Suite applications will use Angular runtime. Deprecated and discontinued features
April 15, 2025

Issues that were corrected by 25.2 and issues that remain open

Enhancements available in 25.2:

  • Customize the disclaimer message for the HelixGPT chat component
  • Prepare custom-coded application bundles for upgrades
  • Simplified licensing model for BMC Helix Service Management Suite
  • Sync data from BMC Helix SaaS to an external destination
  • Creation of BIRT reports disabled
  • Import specific articles to BMC Helix Knowledge Management by ComAround. 
25.2 enhancements and patches

 

 

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BMC Helix Innovation Suite 25.3