ITSM Util plug-in configuration

The ITSM Util plug-in is used to set the Knowledge Article field as an input parameter. This plug-in is also used to create or delete an approval filter when a user defines a custom approval chain.

Related topics

Troubleshooting-ITSM-Util-plug-in-issues

Plug-in type

ITSM Util is a Java-based Filter API plug-in.

AR System server connectivity

The ITSM Util plug-in connects to the AR System server when a workflow executes a filter. This plug-in (ITSMUtil.jar) is installed in the ARInstallationfolder\pluginsvr\itsmutil folder.

Configuration information

The configuration information of the ITSM Util plug-in is available in the AR System Administration: Plugin Server Configuration form.

22_1_ITSM Util plug-in configuration.png

The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias setting that points to the correct plug-in server alias, for example:
Server-Plugin-Alias: REMEDY.ARF.ITSMUtil REMEDY.ARF.ITSMUtil myServer:9999

For more information, see Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form, Configuring-Java-plug-in-servers, and Setting-plug-in-server-configuration-options.

 

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