CAI plug-in configuration

Use the Command Automation Interface (CAI) plug-in to perform the following tasks:

  • Create, update, and receive data from other back-office applications
  • Provide a dynamic data-mapping mechanism because a workflow cannot push values to a dynamic field
  • Help address incompatible permission model issues
  • Process variables in BMC Service Request Managementduring the processing of submitted service requests
  • Enable data transfer between different sources and destinations
  • Allow bidirectional communication with external applications
  • Deliver command events depending on the protocol used

Related topic

Troubleshooting-CAI-plug-in-issues 

Plug-in type

CAI is a Java-based Filter API plug-in.

AR System server connectivity

The CAI plug-in connects to the AR System serverby using the CAI Events process. The CAI plug-in (CAIPlugin.jar) is installed in the ARInstallationFolder\pluginsvr\cai folder.

Configuration information

The CAI plug-in receives its configuration information from the following locations:

  • CAI Application Registry—Defines the integrating applications, interface forms, login information, and the plug-in location: local or remote.
  • CAI Plug-in Registry—Enables you to define a private server queue for CAI AR System serverAPI calls.
  • AR System Administration: AR System Configuration Generic UI form—Includes the configuration to reference the private server queue defined in the CAI Plug-in Registry.

The configuration information of the CAI plug-in is available in the AR System Administration: Plugin Server Configuration form.

22_1_CAI plug-in configuration.png

The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias setting that points to the correct plug-in server alias:
Server-Plugin-Alias: REMEDY.ARF.CAI REMEDY.ARF.CAI myServer:9999 

For more information, see Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form, Configuring-Java-plug-in-servers, and Setting-plug-in-server-configuration-options.

 

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