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Enabling automatic request assignment
Automatic request assignment is the process of automatically assigning requests to assignees based on an assignment rule.
The automatic request assignment process helps:
Streamline the assignments
Reduce the effort and time to assign the requests
Assign the requests effectively to the next available agent
See the topics in the following table to learn about enabling, configuring, and integrating automatic request assignments:
Action
Reference
Learn about the automatic request assignment methods and processes.
