Mapping knowledge permissions from BMC applications to BMC Helix Knowledge Management by ComAround


As an administrator, map the knowledge permissions from

WarningSome content is unavailable due to permissions.

, 

WarningSome content is unavailable due to permissions.

,
BMC Helix Digital Workplace Advanced, or BMC Helix Virtual Agent to BMC Helix Knowledge Management by ComAround in the 

WarningSome content is unavailable due to permissions.

 UI. As a result, users will have access to articles in  based on their knowledge permissions as defined in these BMC applications

Related topics

Warning

Important

You cannot map specific knowledge permissions from BMC Helix Digital Workplace Advanced or BMC Helix Virtual Agent to BMC Helix Knowledge Management by ComAround. However, you can map companies to which users belong in BMC Helix Digital Workplace Advanced or BMC Helix Virtual Agent to BMC Helix Knowledge Management by ComAround. 

For more information about how access permissions are defined for BMC Helix Digital Workplace Advanced or BMC Helix Virtual Agent users, see Permission-mapping-overview-for-BMC-Helix-Knowledge-Management-by-ComAround.

After you configure BMC Helix Knowledge Management by ComAround as a knowledge provider, your BMC application can leverage the full potential of BMC Helix Knowledge Management by ComAround. For more information about the benefits of BMC Helix Knowledge Management by ComAround, see Configuring-BMC-Helix-Knowledge-Management-by-ComAround-as-a-knowledge-provider.

The following sections provide information about how permissions are mapped from BMC applications to BMC Helix Knowledge Management by ComAround:

Action

Reference

Learn how knowledge permissions are defined in BMC applications and BMC Helix Knowledge Management by ComAround. Understand how the mapping process works. 

Learn how knowledge permissions and user roles are mapped from

WarningSome content is unavailable due to permissions.

to BMC Helix Knowledge Management by ComAround. 

Learn how knowledge permissions and user roles are mapped from

WarningSome content is unavailable due to permissions.

to BMC Helix Knowledge Management by ComAround. 

Review best practices for defining knowledge permissions in BMC Helix Knowledge Management by ComAround.

Map permission groups from your BMC application to user groups in BMC Helix Knowledge Management by ComAround.

Remove the defined mapping.

Learn about limitations related to mapping knowledge permissions.

 

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*

BMC Helix Innovation Suite 25.3