Creating an incident entry

To use the REST API to create an incident request

Use the /entry/{formName} URL to create an incident entry on a form. Perform the following steps to create an entry:

1. Open the Postman - REST Client.
2. Create a token. 
3. Set the Request URL as:
   http://serverName:port/api/arsys/v1/entry/HPD:IncidentInterface_Create
   ?fields=values(Incident Number)  
4. Select the operation as POST.
5. Click Headers.

6. Enter the following data as key-value pair in the header:

   Key	Value
   Authorization	AR-JWT <token generated>
   Content-Type	application/json

7. Select raw.
8. From the list, select JSON.

9. Enter the JSON input for creating an entry:

   {
    "values": {
      "First_Name": "Allen",
      "Last_Name": "Allbrook",
      "Description": "REST API: Incident Creation",
      "Impact": "1-Extensive/Widespread",
      "Urgency": "1-Critical",
      "Status": "Assigned",
      "Reported Source": "Direct Input",
      "Service_Type": "User Service Restoration"    
   }
   }

   (Optional) Alternatively, enter the JSON to create an incident from a template:

   {
   "values": {
   "Description": "Summary limited to 100 characters",
   "Detailed_Decription": "Notes Unlimited",
      "TemplateID":"AGHAA5V0AAFM7ANPGENXBFRLQBAZSH",
      "Company":"Your Company",
   "First_Name":"Allen",
   "Last_Name":"Allbrook",
   "z1D_Action":"CREATE"
   }
   }
    

   Note

   Template ID is derived from the instance ID found in HPD:Template form.

10. Click Send to send the request.
11. Click Headers in response.
    The plug-in returns a URL in the Location section for the newly created entry.

Where to go from here

Modifying-an-incident-entry