Working with Approval Status and More Information requests
To find and open the approval request
- Navigate to the Search section in Approval Central
- In the Search Criteria area, change the Approval Status to More Information, and click Search.
The approval requests marked More Information are displayed.
- (Optional) To see More Information requests assigned to them, the approvers can click the Pending Approvals, Past Due, or Due Soon links on Approval Central.
If the original requester provides the required information, the status of the approval request changes to Completed.
If the original requester does not respond to the More Information request even within one day from the request creation, the status of the original request does not change from More Information to Pending. However, as an approver, if you can provide information on the More Information request, you can change the status of the approval request to Completed.
In this sample application, sample user, Larry Goldstein, has created a More Information request. However, he can approve or reject Frank's approval request without waiting for the response to his More Information request. In such a scenario, Larry's More Information request is closed after all the approvers have approved Frank's request.
Where to go from here
Responding-to-and-viewing-responses-to-More-Information-requests