Email daemon issues when AR System server stops

If you stop the AR System server, the email daemon stops all the appropriate threads until you restart the AR System server. During this time, the email daemon stops all the threads monitoring the AR System server for outgoing emails and also all the associated mailboxes for incoming emails. After the threads are stopped, the email daemon becomes inactive for a configured period (the default setting is 30 minutes). After the configured period, the email daemon checks if AR System server is running and takes one of two actions:

  • If AR System server is still down, the email daemon will become inactive again for the configured period.
  • If AR System server is running, the email daemon will restart all the appropriate threads and continue to run as it normally should.

Related topics

Troubleshooting-Email-Service

Troubleshooting-common-issues-with-Email-Engine

You can adjust the configuration time that the email daemon monitors AR System server by modifying the following setting in the AR System Configuration Generic UI form:

com.bmc.arsys.emaildaemon.Monitor=<monitorInterval>

monitorInterval is any valid integer and is measured in minutes. If you set monitorInterval to 5, the email daemon waits five minutes before checking if the server is running.

See Configuration-settings-C-D.

Important

The name of the server is not used in this line.

If you do not want to wait, restart the email daemon as soon as AR System server starts.

 

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