25.2 enhancements and patches

Review BMC Helix Innovation Suite 25.2 enhancements for features that will benefit your organization and to understand changes that might impact your users.

Version	SaaS	On-premises	Fixed issues	Updates and enhancements
25.2.02	✅		Known and corrected issues	NA
25.2.01	✅	✅	Known and corrected issues	25.2.01 updates
25.2.00	✅		Known and corrected issues	25.2.00 updates

(SaaS subscribers only) Downloading and installing the SDK

Download the BMC Helix Innovation Studio SDK	See Setting up your IDE and installing BMC Helix Innovation Studio SDK.
Upgrading to BMC Helix Innovation Studio SDK 25.2.02	See Upgrading to the latest BMC Helix Innovation Studio SDK.

BMC applies upgrades as described in the BMC Helix Upgrade policy.

(On premises only) Downloading and installing the patch

Downloading from EPD	See Downloading the installation files in BMC Helix Service Management documentation.
Patch installation	See Upgrading BMC Helix IT Service Management to 25.2.01 in BMC Helix Service Management documentation.

25.2.01 updates

Use updated support for technology stack

BMC Helix Service Management supports the following technology stacks:

Kubernetes version 1.32
OpenShift version 4.18
Nginx Ingress Controller version 1.12.1
Helm 3.17

For more information, see System requirements in the BMC Helix Service Management documentation.

Integrate BMC Helix Service Management with the CyberArk vault

Integrate BMC Helix Service Management with a CyberArk vault to securely store sensitive information, particularly privileged account credentials and secrets..

For more information, see Integrating BMC Helix Service Management with the CyberArk vault.

Enhanced support for PostgreSQL database versions

BMC Helix Service Management supports PostgreSQL database version PostgreSQL 17.x.

For more information, see System-requirements.

Verify the container image integrity by using the image digest

Verify the digests of container images in your local registry. This capability helps you ensure that only trusted and untampered images are used when installing BMC Helix Service Management.

For more information, see Setting up a Harbor repository to synchronize container images.

Use additional deployment sizes

Use the Insights_C, Insights_S, Insights_M, Insights_L, and Insights_XL sizing profiles to install BMC Helix ITSM Insights with BMC Helix Service Management.

For more information, see Sizing and scalability considerations and Performing the BMC Helix Service Management installation.

25.2.00 updates

The following video (00:53) provides a quick overview of the enhancements in the BMC Helix Innovation Suite 25.2.00.

Watch the video that describes the new features in Innovation Suite 25.2.00

Customize the disclaimer message for the BMC HelixGPT chat component

As a developer or an application business analyst, customize the disclaimer text, URL, and label on the screen when using the BMC HelixGPT chat component. Tailor the disclaimer text according to your organization's policy, ensuring that it aligns with your specific requirements. You can also add a link to the policy details through the disclaimer URL and customize the content for different locales.

For more information about customizing the disclaimer text, see Adding an AI-based conversational search interface to a view.

Prepare custom-coded application bundles for upgrade

You can prepare and stage the updated application bundles, which are deployed during the upgrade to ensure minimal downtime. Upgraded UI elements and third-party libraries might cause issues for custom-coded applications built on BMC Helix Innovation Studio. For example, when you upgrade BMC Helix Innovation Suite from the 25.1 version to the 25.2 version, custom-coded applications might not function due to Angular SDK changes. To avoid compatibility issues, you must rebuild all custom-coded libraries by using the latest SDK.
For more information, see Preparing custom-coded applications for upgrade.

Custom Bundles

Simplified licensing model for BMC Helix Service Management Suite

You have the option to adopt the new Helix Service Management Suite licensing model. This model is based on a suite approach. It includes licenses for the BMC Helix Innovation Suite, AR System-based applications, BMC Helix Innovation Studio-based applications, BMC Helix ITSM, and all Service Management applications. By utilizing this licensing model, customers receive a combination of multiple related SKUs, allowing them to derive value from the complete solution.

For more information about the licensing model, see Licensing overview.

Helix Suite license enhancements.png

Sync data from BMC Helix SaaS to an external destination

Starting with BMC Helix Innovation Suite 25.2, administrators can use BMC Helix Data Connector in BMC Helix Innovation Suite to sync service management data. You can sync data from BMC Helix SaaS to an on-premises database (Microsoft SQL Server) or to Snowflake. You must subscribe to BMC Helix Data Connector to enable this capability. Using BMC Helix Data Connector, you can perform interval-based ongoing syncs. This capability ensures your data is consistently available in your chosen data lake or warehouse for executive reporting, compliance audits, or advanced analytics.
For more information, see Syncing data from BMC Helix SaaS to a destination database.

HDC

Creation of web reports disabled by using the AR System Report Console

As an administrator, you can no longer create web reports by using the AR System Report Console. We recommend that you create new web reports by using BMC Helix Dashboards.
You still have full access to view, schedule, and publish BIRT web reports without any restrictions.

For more information, see Creating and managing custom web reports.

Import specific knowledge articles to BMC Helix Knowledge Management by ComAround

As an administrator, import specific knowledge articles to BMC Helix Knowledge Management by ComAround by providing the article IDs. The key advantages of importing only the required knowledge articles are:

Improved control, efficiency, and flexibility when using the import tool
Reduced risk of errors and data corruption during the import process due to the limited scope of the import
Faster import process and optimized tool performance

For more information, see Importing the knowledge bases.

What else changed in this release

The following table lists the changes in the product behavior:

Update	Product behavior in versions earlier that 25.2.00	Product behavior in version 25.2.00
Support for the latest Generative AI models	NA	BMC HelixGPT supports the latest Generative AI models. For more information, see Adding an AI-based conversational search interface to a view.
Use advanced filtering in a record grid to apply complex expressions.	You could perform basic filtering at the field level.	You can use advanced filtering on a record grid to apply complex expressions with AND/OR/NOT/LIKE/NULL operators, calculations, and keywords. For more information, see Creating a tabular view of record instances by using a record grid.
Use additional functions in the expression editor in view and shell designers.	Fewer functions were available in the expression editor in view and shell designers.	You can use additional functions in the expression editor in view and shell designers to build more complex expressions. For more information, see Expression Editor.
Enhanced navigation to access support groups associated with companies while mapping permissions to BMC Helix Knowledge Management by ComAround	In Administration > Knowledge management > Knowledge access mapping, administrators could view all associated support groups of a company only by selecting this company from the Company list. However, when viewing all companies, they couldn’t access the support groups for any specific company from the table that displays all companies.	In the Administration > Knowledge Management > Knowledge Access mapping section, administrators can easily access the support groups associated with a specific company from a table that displays all companies. By clicking the drop-down arrow next to a company's name, administrators can view the list of support groups for that company. This improvement enhances navigation by allowing administrators to access support groups with a single click, eliminating the need to select the company from a separate field. Additionally, breadcrumbs offer a quick and clear method to return to the table of all companies, streamlining the user experience and reducing unnecessary steps. For more information, see Defining permission mappings for BMC Helix Knowledge Management by ComAround.
Display a loading indicator in an application.	You cannot display a loading indicator with a transparent overlay by using the run process ENABLE-WAIT-CURSOR-ON-LONG-RUNNING-PROCESS.	By using the run process ENABLE-WAIT-CURSOR-ON-LONG-RUNNING-PROCESS, you can display the loading indicator with a transparent overlay that prevents access to the application interface. For more information, see Process commands.
Use a field with a menu attached inside a cell-based table in PWA.	You could not use a field with a menu attached inside a cell-based table in PWA.	You can use a field with a menu attached inside a cell-based table in PWA by enabling the necessary CCS parameter. For more information, see Differences between Developer Studio features available for Mid Tier and Progressive Web Applications.