25.1 enhancements and patches
(SaaS subscribers only) Downloading and installing the SDK
Download the BMC Helix Innovation Studio SDK | |
|---|---|
Upgrading to BMC Helix Innovation Studio SDK 25.1.02 |
BMC applies upgrades as described in the BMC Helix Upgrade policy .
25.1.01 updates
What else changed in this release
The following table lists the changes in the product behavior:
Update | Product behavior in versions earlier than 25.1.01 | Product behavior in version 25.1.01 |
|---|---|---|
Use a display-only form to retrieve data when creating a join form with the AR System Multi-Form Search (MFS). | You could not retrieve data when creating a join form with the AR System Multi-Form Search (MFS). | You can create a join form with the AR System Multi-Form Search (MFS) form and retrieve data by using a display-only form. For more information, see Requirements for creating a join form using a vendor form. |
25.1.00 updates
The following video (2:11) describes the enhancements in the BMC Helix Innovation Suite 25.1.00.
Watch the video about the new features in BMC Helix Innovation Suite 25.1
Maintain exclusive control of data encryption keys
As an administrator, retain exclusive ownership of your encryption keys with the Hold Your Own Key (HYOK) capability. By using the HYOK capability, your organization can get full control over sensitive data in forms and record definitions while meeting stringent security, compliance, and privacy requirements.
For more information, see Enhancing-data-security-by-managing-your-own-encryption-keys.
Configure live agent support for a custom application
As an application business analyst, configure Live Chat in your custom application so that case agents can actively participate in chat conversations. By using Live Chat, case agents can understand user inquiries better and resolve issues effectively.
The key advantages of configuring live agent support are:
- Quicker and more effective case resolution
- Improved user experience
- Streamlined support process
Learn more about configuring live agent support in Configuring-a-live-agent-support-for-a-custom-application.
Automate ticket creation from emails for a custom application
As an administrator, automate email-to-ticket processing, making it easier to track and resolve customer requests quickly.
The key advantages of enabling automatic ticket creation from emails are:
- Improves customer service and satisfaction
- Saves time and reduces error
- Enables faster issue resolution
- Promotes reusability of solutions for recurring issues
For more information, see Enabling-automatic-ticket-creation-from-emails-for-a-custom-application.
Create customizable alerts and actions
As an application business analyst, you can create alerts to notify users about critical notifications and prompt them to take necessary actions. For more information, see Creating alert messages and actions.
Create collapsible container components in View Designer
As an application business analyst, configure the collapsible property in container view components so that users can expand or collapse the container to view information according to their preferences. For more information, see Creating-a-layout-using-containers.
Create tooltips for record editor fields and action buttons
As an application business analyst, create tooltips for record editor fields and action buttons to provide concise explanations or additional information about UI elements. For more information, see Add a tooltip to an action button and Add a tooltip to record editor fields.
Set a preferred Home page for custom applications
As a developer, you can configure a preferred Home page for end users to land on after logging into a custom application, changing the default behavior where users land on the first menu item in the navigation bar. For more information, see Set preferred Home page for codeless applications and Set preferred Home page for code-based applications.
Enable end users to request services from AWS Service Catalog
As an administrator, connect directly to AWS Service Catalog by using the AWS Catalog connector in BMC Helix Innovation Studio. After the connection is established, end users can request products and services from AWS Service Catalog, such as the creation of virtual machines, databases, websites, and applications. For more information, see Configuring-an-AWS-Catalog-connector.
View access permissions for users in BMC Helix Knowledge Management by ComAround
After mapping knowledge permissions from BMC applications to BMC Helix Knowledge Management by ComAround, administrators can easily view the permissions assigned to users in BMC Helix Knowledge Management by ComAround. They can see each user's role and the support groups to which the user belongs.
By using this capability, administrators can quickly understand user access, making it easier to verify, troubleshoot, and correct any issues with roles and permissions in BMC Helix Knowledge Management by ComAround. This efficiency allows them to ensure appropriate access for users and effectively communicate permissions to stakeholders and other teams.
For more information, see Defining-permission-mappings-for-BMC-Helix-Knowledge-Management-by-ComAround.
What else changed in this release
The following table lists the changes in the product behavior:
Update | Product behavior in versions earlier than 25.1 | Product behavior in version 25.1 |
|---|---|---|
Additional user properties are added in the Expression Editor for the View and Shell designers. | The Expression Editor includes only the following user properties:
| The Expression Editor now includes additional user properties. You can use these user properties as query parameters to create an expression in the Shell and View designers. For more information, see Expression-Editor. |
Automatic cache sync for read-only BMC Helix Smart Reporting databases. | The read-only BMC Helix Smart Reporting server operated independently without syncing updates from the AR server database or server cache. As a result, users received outdated data, as the cache was not updated with recent changes. Users had to restart BMC Helix Smart Reporting to access the latest updates, which was time-consuming. | The read-only instance cache of BMC Helix Smart Reporting is automatically synced with the database at configurable intervals. This capability ensures that users receive updated metadata, such as new or modified forms and fields, without the need to restart the server. As a result, users benefit from a seamless experience with up-to-date information in BMC Helix Smart Reporting. |
The Set Focus for Progressive Views option is available in active links for creating fields of the type trim text for PWA screens. | The Set Focus for Progressive Views option was not available when creating trim text fields. | You can create an active link with Set Focus for Progressive Views enabled for trim text fields. Use this option to set focus to a trim text field to improve usability. Trim text fields can be used on PWA screens as page headings. For more information about active links, see Creating-active-links. |
Display loading indicator during task processing. | A loading indicator was not present. | You can add a loading indicator to a view or container to inform users that an action is in progress and indicate that they should wait for the action to be completed. For more information, see Add a loading indicator to a view and Add a loading indicator to a container. |