Release notes and notices

Learn what’s new or changed for BMC Helix Innovation Suite 25.2 including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known and corrected issuesSupport-information

Support information

BMC Helix Virtual Agent release notes

BMC Helix Business Workflows release notes

 

The following updates have been added since the release of the space:

Date

Summary

Reference

June 3, 2025

Issues that were corrected by 25.2.01 and issues that remain open

Patch 1 for version 25.2 is available for on-premises customers. The following updates are available in this patch:

  • Use updated support for the technology stack
  • Integrate BMC Helix Service Management with the CyberArk vault
  • Enhanced support for PostgreSQL database versions
  • Verify the container image integrity by using the image digest
  • Use additional deployment sizes
25-2-enhancements-and-patches
May 27, 2025Issues that were corrected by 25.2.01 and issues that remain open25-2-enhancements-and-patches
April 15, 2025

Issues that were corrected by 25.2 and issues that remain open

Enhancements available in 25.2:

  • Customize the disclaimer message for the HelixGPT chat component
  • Prepare custom-coded application bundles for upgrades
  • Simplified licensing model for BMC Helix Service Management Suite
  • Sync data from BMC Helix SaaS to an external destination
  • Creation of BIRT reports disabled
  • Import specific articles to BMC Helix Knowledge Management by ComAround. 
25-2-enhancements-and-patches

February 29, 2025

Issues that were corrected by 25.1 and issues that remain open

Enhancements available in 25.1:

  • Maintain exclusive control of data encryption keys
  • Configure live agent support for a custom application
  • Automate ticket creation from emails for a custom application
  • Create customizable alerts and actions
  • Create collapsible container components in View Designer
  • Create tooltips for record editor fields and action buttons
  • Set the default home page for custom applications
  • Request services from AWS Service Catalog by using the AWS Catalog connector
  • View access permissions for users in BMC Helix Knowledge Management by ComAround

 

 

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