Creating an application configuration to test cognitive tone analysis


After you have subscribed to the appropriate service license and configured the IBM Watson Tone Analyzer service, you can create an in-bundle configuration UI to test whether the tone analysis is returning appropriate results. You use this new UI to test the tone in a written document such as an email or in a user utterance such as a chat conversation.

Important

IBM Watson Assistant will be retiring its Tone Analyzer capability by February 2023, a user sentiment detection within BMC Helix Innovation Studio applications. BMC will no longer activate new BMC Helix Innovation Studio customers with IBM Watson's Tone Analyzer capability effective April 13, 2022.

BMC is reviewing options with IBM for potential replacement capabilities for its intelligent user sentiment detection.

To create an in-bundle application configuration

  1. Log in to BMC Helix Innovation Studio and navigate to the Workspace tab. 
  2. Select the application for which you have configured the Tone Analyzer service.
  3. Click the Configurations tab.
  4. Select New > In-bundle settings
  5. In the New In-bundle settings window, specify the properties as indicated in the following table, and click Save:

    Property

    Description

    Values

    Component Name

    Indicates the name of the configuration.

    Cognitive Tone Analyzer

    View

    Select a view definition from the list.

    <View definition>

    Enable access from

    Select whether you want the setting to be displayed on the Settings menu of your application or on the Administration tab of BMC Helix Innovation Studio or both.

    Both

    Component Label

    Specifies a unique label for the configuration.
    The label you provide appears as a setting on the Administration tab.

    Tone Analysis Testing

    Permissions

    Defines the permissions associated with the setting.
    You can add permissions for a group or a role.

    Administrator group

    First Menu

    Defines the first menu that gets displayed on the BMC Helix Innovation Studio Administration tab.

    Cognitive Tone Analysis

    Second Menu

    Defines the second menu that gets displayed on the BMC Helix Innovation Studio Administration tab.

    -

    The following image shows the New In-bundle Settings window:

    22_1_Tone Analyzer in bundle setting.png

After you create the in-bundle application UI, it is displayed on the Administration tab in the Settings section. The following image displays an example configuration created by using the example values:

22_1_Tone_Analysis_Testing_Settings.png


 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*