Enabling the IBM Watson Tone Analyzer service in an application

The IBM Watson Tone Analyzer service uses linguistic analysis to detect emotional and language tones, such as happy, frustrated, and sad, in written communication. Administrators can configure the service in an application to understand the tone in a document, such as an email, or in a user utterance, such as in a chat conversation. Application users can then improve the tone of their communications. You must subscribe to an appropriate service license to configure the IBM Watson Tone Analyzer service.

The IBM Watson Tone Analyzer service is an add-on service with BMC Helix Innovation Studio.

Related topics

Tone Analyzer service in IBM documentation.

Process-designer-elements

Important

IBM Watson Assistant will be retiring its Tone Analyzer capability by February 2023, a user sentiment detection within BMC Helix Innovation Studio applications. BMC will no longer activate new BMC Helix Innovation Studio customers with IBM Watson's Tone Analyzer capability effective April 13, 2022.

BMC is reviewing options with IBM for potential replacement capabilities for its intelligent user sentiment detection.

To see an example of using the Tone Analyzer in a chatbot, see Tone Analyzer for Customer Engagement in IBM documentation. 

Supported and unsupported Tone Analyzer service functions

The following table specifies the supported and unsupported functions of the Tone Analyzer service:

Function

Support

Content types for tone analysis

  • Written documents such as emails
  • User utterances such as chat conversation transcripts

Data limits for user utterances

  • The first 50 utterances are analyzed.
  • Utterances with more than 500 characters are not analyzed.

Document formats

  • HTML
  • Plain text

Supported Languages

  • English
  • French

Process for enabling the IBM Watson Tone Analyzer service

The following table describes the tasks for enabling and testing the Tone Analyzer service:

Task

Role

Product

Action

Reference

1

Customer

BMC Helix Innovation Studio

Provisions the

IBM WatsonTone Analyzer service for the tenants.

Contact BMC Support to subscribe to the appropriate service license.

2

Administrator

BMC Helix Innovation Studio

(Optional) Override the default region.

3

Administrator

BMC Helix Innovation Studio

To connect to the Tone Analyzer service, configure the service credentials.

4

Administrator

BMC Helix Innovation Studio

Test the Tone Analyzer service.

5

Administrator

BMC Helix Innovation Studio

Add the Tone Analyzer to an application by adding it to a business process or rule.


 

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