Header and footer templates

To cause the Email Engineto include a Header Template or Footer Template in the reply email, enter the Header Template label/value pair as a global declaration in the body of your email, as shown in the following code. For more information, see Using-label-value-pairs-in-templates.

Schema: HD Incident
Server: polycarp
Result Template: Result Template
Header Template: Default Header
Footer Template: Default Footer
...

Related topic

Creating-and-using-email-templates


A reply with the header template

e-reply-header.gif

You can also add a header or footer template to an email by selecting it in the relevant field of the Templates tab of the AR System Email Messages form. Use the template fields on the AR System Email Messages form to determine the templates used when creating an outgoing message. The label/value pair method is used when requesting results from a server by email.

In each case, the templates must be stored in the AR System Email Templates form before they can be used in the email. For more information, see Storing-templates-in-the-AR-System-Email-Templates-form. If graphics are included, and these are not contained in the HTML file, you must also add the graphics using the Template Attachments tab of the AR System Email Templates form. For more information, see Adding-and-modifying-attachments-in-HTML-templates.

 

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