Email status template in HTML format

For the Email Engine to include a Status Template in the reply email, for example, to format the reply if there is an error, enter the Status Template label/value pair as a global declaration in the body of your email, as shown in the following code:

Schema: HD Incident
Server: polycarp
Status Template: Status Default
Login: Demo
Password:
....

Make sure to store the Status Template in the AR System Email Template form. For more information about status templates, see Using-label-value-pairs-in-templates.

Related topics

Creating-and-using-email-templates

Using-label-value-pairs-in-templates

When you send your email, the Email Engineparses and executes the instructions in the content template. If there is an error, the resulting status email will be formatted like the following figure. The Email Enginesubstitutes the values for the variables.

A reply with the status template

e-reply-status.gif

 

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