Creating email templates to search for fields

The following procedure shows how you can create a sample email template to search for fields.

To create an email template to search for a field

1. Export the email template for the form that you want to make available for searching.
   An example of a mail template for a form follows.

   # File exported Tue May 21 21:38:47 2004
   
   Schema: AR-HD Calls
   Server: polycarp
   Login:
   Password:
   Action: Submit
   #Values Submit, Query
   Format: Short
   #Values Short, Full
   Source !5368737933!: Phone
   #Values: Phone, AR System, email,
   NMP, ACD
   Caller Impact !5368783455!: Low
   Values: High, Medium, Low
   Last Name !5386753452!:
   Phone Number !5386748345!:
2. Edit the exported file.
   1. Change the Action:Submit to Action:Query.
   2. To use a format other than the default (Short), set the Format option.

   3. Edit the fields portion of the email template to include the fields that want to search and remove all other information.
      The following example shows an exported template that was modified to search for multiple fields:

      Schema: AR-HD Calls
      Server: polycarp
      Login:
      Password:
      Action: Query
      Format: Full
      Source !5368737933!: Phone
      Caller Impact !5368783455!: Low