Terminating the import job

You can terminate an import job if the import process is stuck or is taking excessively long. The import process might take several hours depending on the number of articles that must be imported and their attributes. You might conclude that the process is stuck but as long as the system pushes messages to the log file, the import job is running, and there is no need to terminate it.

Before you begin

Before you proceed to terminate the job, verify the knowledge base import to check whether messages are being added to the log file.

To terminate the import job

Log in to BMC Helix Innovation Studio.
On the Workspace tab, select Knowledge Sync > Records.
On the Records tab, select Migration Jobs and click Edit data.
On the Data Editor (Migration Jobs) page, open the record for the running import job that you want to terminate.
On the Edit Record page, set the JobStatus field to Failed, and then click Save.
On the Workspace tab, select Knowledge Sync > Processes.
On the Processes tab, click Manage Processes.
From the list of processes, select Terminate job, and then click Run.
The following image shows the Terminate job page:
On the Terminate job page, click Run.
A pop-up displays message that the termination action was received in the back-end.
Go back to Administration.
Select Knowledge Management > Knowledge Sync.
Wait for the status of the running migration job to be changed from Running to Completed with errors.

The import job is now terminated. The system generates logs about the termination process.

Where to go from here

Action	Reference
Run the import job again after terminating it	Importing the knowledge bases