Importing articles to BMC Helix Knowledge Management by ComAround
After you configure BMC Helix Knowledge Management by ComAround as a knowledge provider, your BMC application can leverage the full potential of BMC Helix Knowledge Management by ComAround. For more information about the benefits of BMC Helix Knowledge Management by ComAround, see Configuring-BMC-Helix-Knowledge-Management-by-ComAround-as-a-knowledge-provider.
The following section provides information about how the knowledge import tool works and describes the import process. It also lists procedures to import a knowledge base from a BMC application that you use to create and update knowledge to BMC Helix Knowledge Management by ComAround:
Action | Reference |
|---|---|
Learn and understand how the knowledge import tool imports articles and their attributes to BMC Helix Knowledge Management by ComAround. | |
Learn about the tasks that you must perform to import knowledge articles from your BMC application to BMC Helix Knowledge Management by ComAround. | |
Create a data source connection and data source mapping for knowledge base import. | |
Perform the optional tasks for knowledge base import. | |
Set the default author email address. | |
Run the import job. | |
Verify the knowledge base import and troubleshoot errors. | |
Terminate the import job. |
Where to go from here