Updating the AR System server name for IT Service Management

Perform the following steps to rename the AR System server that is used by BMC Helix ITSM and BMC Helix ITSM applications:

1. Update the server name in the CAI Application Registry form.
   1. In a browser, open the CAI Application Registry form in Search mode.
   2. In the Server field, enter the old server name, and click Search.
      Do not enter any information in the other fields before performing the search.
   3. In the Server field for each record, replace the old server name with the new server name, and save the record.
2. Search for records in the following BMC Helix ITSM forms, and replace the old server name with the new server name.
   • AST:ARServerConnection
   • AST:ComplianceARBased_Advanced
   • SYS:Escalation
   • SYS:Attachments (If the out-of-box data is modified by replacing the arserver or midtierserver placeholders with the host names, only then change these values to the correct server host name.)
     Some forms might not be available, depending on the BMC Helix ITSM installation.