Updating the AR System or Mid Tier server name in forms
The following procedure describes the steps to update the forms with the new server names:
- In a browser, open the form in Search mode.
- In the field listed in the following table, enter the old server name, and click Search.
Do not enter any information in the other fields before performing the search. In the field listed in the following table for each record, replace the old server name with the new server name, and save the record.
Product
Form
Field name
Field ID
AR System
AR System Searches Preference
Server
51004
AR System
AR System User Preference
Server Login List
20100
AR System
Report
Server
2000018
BMC Helix CMDB
BMC.CORE.CONFIG:BMC_FederatedDataInterface
ARServerName
530003200
BMC Helix ITSM
AST:ComplianceARBased_Advanced
AR Server Name
303000501
BMC Helix ITSM
SYS:Escalation
Record Server
230000011
BMC Helix ITSM
SYS:Attachments (If the out-of-box data for Survey is modified by replacing the <arserver> or <midtierserver> placeholders with the host names, only then change these values to the correct server host name.)
URL
1000002261
BMC Service Request Management
SRM:AppInstanceBridge
AppInstanceServer
301368400
BMC Service Request Management
SRM:AppInstanceBridge
SRServer
301368500
BMC Service Level Management
SLM:ConfigPreferences
MidTier
(enter new URL)