Renaming the server and Mid Tier

You must scan for AR System server names and rename servers in the following circumstances:

  • You move your database to a new environment during an upgrade.
  • You copy a production database to a development or test environment.
  • You use a standard image to instantiate a virtual machine for AR System.
  • You move your existing AR System server into a multitenant mid tier environment, which requires that each AR System server is uniquely named.

Related topics

Configuring-the-Mid-Tier

Configuring-AR-System-servers

The following topics in this section discuss how to rename the AR System server and Mid Tier:

Action

Reference

Use the rename utility to rename the servers to ensure that the server name used by the Mid Tier and the AR System server is the same. 

Learn how to update the AR System forms with the new server names after you have renamed an AR System server or a Mid Tier server.

Learn how to rename a Mid Tier server by using the Mid Tier Configuration Tool and perform additional tasks after renaming.

Learn how to update the AR System server name in BMC Helix ITSM and BMC Helix ITSM applications.

Learn how to update Service Request Management with the new server name. 

Learn how to update the new server name in Atrium Integrator where the transformation or job steps use that AR System server.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*