Troubleshooting Report plug-in issues

Plug-in type

Report plug-in is a C-based AR System Database Connectivity (ARDBC) plug-in.

AR System server connectivity

AR System server interacts with the Report plug-in when an event occurs on the Report Creator form.

The Report plug-in is installed in the following location:

• (Microsoft Windows) <ARInstallationFolder>\reportplugin.dll
• (UNIX) <ARInstallationFolder>/bin/reportplugin.so

Configuration information

The Report plug-in is configured in the AR System Administration: AR System Configuration Generic UI form.

To troubleshoot Report plug-in issues

1. Verify the Report plug-in configuration and check whether the AR System Administration: AR System Configuration Generic UI form includes the plug-in file name.
   See Plugin option in Configuration-settings-N-R.
   For example, check whether the AR System Administration: AR System Configuration Generic UI form includes the following setting:
   Plugin: reportplugin.dll
2. Restart AR System server.
   To restart the plug-in server without restarting AR System server, see Restarting-the-plug-in-server.
3. To further investigate the issue, enable the following logs:
   • Server-side logs
   • Plug-in logs.
     For more information, see Setting-log-files-options.
4. Troubleshoot common plug-in related issues.
   For more information, see General-approach-for-troubleshooting-plug-in-issues.