Troubleshooting RKM Group plug-in issues

To troubleshoot RKM Group plug-in issues

1. Verify the RKM Group plug-in configuration.
   For more information, see the RKM-Group-plug-in-configuration.
   For more information about the AR System Administration: Plugin Server Configuration form and AR System Administration: AR System Configuration Generic UI form, see Configuring Java plug-in servers and Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form.
2. Troubleshoot common plug-in-related issues.
   For more information, see the General-approach-for-troubleshooting-plug-in-issues.
3. If you need to investigate the issue further, enable the following logs:
   • Server-side logs. For more information, see Enabling-server-side-AR-System-logs.
   • Plug-in specific logs. For more information, see To enable logs for the RKM Group plug-in.

To enable logs for the RKM Group plug-in

1. In a browser, open the AR System Administration Console, and click System > General > Plugin Server Configuration.
2. On the Plugin Server Configuration form, from the Plugin Server Instance list, select the instance for which you want to enable logs.
3. Go to the Plugin Server Configuration tab.
4. In the Logging Configurations area, from the Log Level list, select DEBUG.
5. Click Apply.
   The arjavaplugin.log file now generates the debug logs for the RKM Group plug-in.