Troubleshooting Pentaho plug-in issues

The Pentaho plug-in enables you to run and monitor Atrium Integrator jobs/transformations from AR vendor forms. This plug-in is specifically designed to enable a AR System or BMC Helix ITSM application user to create a comprehensive, AR System form-based data management user interface.

Related topics

Pentaho-plug-in-configuration

Enabling-plug-ins

To troubleshoot Pentaho plug-in issues

  1. Verify the Pentaho plug-in configuration.
    For more information, see Pentaho-plug-in-configuration.
    For more information about the AR System Administration: Plugin Server Configuration form and AR System Administration: AR System Configuration Generic UI form, see Configuring Java plug-in servers and Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form.
  2. Troubleshoot common plug-in-related issues.
    For more information, see the General-approach-for-troubleshooting-plug-in-issues.
  3. To further investigate the issue, enable the following logs:

Enabling logs for the Pentaho plug-in

You can enable logs for the Pentaho plug-in on the Plugin Server Configuration form in the AR System Administration console.

Plugin Server Configuration form

To enable logs for the Pentaho plug-in:

  1. In a browser, open the AR System Administration Console, and click System > General > Plugin Server Configuration.
  2. On the Plugin Server Configuration form, from the Plugin Server Instance list, select the instance for which you want to enable logs.
  3. On the Plugin Server Configuration tab, in the Logging Configurations area, from the Log Level list, select DEBUG.
  4. Click Apply. 
    The arjavaplugin.log file generates the debug logs for the Pentaho plug-in.


 

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