Troubleshooting Configuration File plug-in issues

Plug-in type

Configuration File plug-in is a C-based AR System Database Connectivity (ARDBC) plug-in.

AR System server connectivity

AR System server interacts with the Configuration File plug-in when an event occurs on the Configuration ARDBC form.

The Configuration File plug-in is installed in the following location:

• (Microsoft Windows) <ARInstallationFolder>\ardbcconf.dll
• (UNIX) <ARInstallationFolder>/bin/ardbcconf.so

Configuration information

The Configuration File plug-in is configured in the AR System Administration: AR System Configuration Generic UI form.

To troubleshoot Configuration File plug-in issues

1. Verify the Configuration File plug-in configuration and check whether the AR System Administration: AR System Configuration Generic UI form includes the plug-in file name.
   See Plugin option in Configuration-settings-N-R.
   For example, check whether the AR System Administration: AR System Configuration Generic UI form includes the following setting: 
   Plugin: ardbcconf.dll
   See Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form.
2. Restart AR System server.
   To restart the plug-in server without restarting AR System server, see Restarting-the-plug-in-server.
3. To further investigate the issue, enable the following logs:
   • Server-side logs
   • Plug-in logs.
     For more information, see Setting-log-files-options.
4. Troubleshoot common plug-in related issues.
   For more information, see General-approach-for-troubleshooting-plug-in-issues.