Troubleshooting AR Report Engine plug-in issues

Plug-in type

AR Report Engine plug-in is a Java-based AR System Database Connectivity (ARDBC) plug-in.

AR System server connectivity

AR System server interacts with the AR Report Engine plug-in by using the AR System Java API. This plug-in requires the BIRT Runtime, which is installed during AR System server installation in the <ARInstallationFolder>\pluginsvr\birtruntime folder.

The plug-in arreportVerNum.jar and arreportingapiVerNum.jar ( — VerNum represents the release version number) are installed in the <ARInstallationFolder>\pluginsvr folder.

Configuration information

The configuration information for the AR Report Engine plug-in is available in the AR System Administration: Plugin Server Configuration form.

The AR System Administration: AR System Configuration Generic UI form includes the Server-Plugin-Alias setting that points to the correct plug-in server alias.
Server-Plugin-Alias: ARSYS.ARDBC.ARREPORTENGINE ARSYS.ARDBC.ARREPORTENGINE myServer:9999

See Updating-configuration-settings-by-using-the-AR-System-Configuration-Generic-UI-form, Configuring Java plug-in servers and Setting-plug-in-server-configuration-options.

To troubleshoot AR Report Engine plug-in issues

1. Verify the AR Report Engine plug-in configuration.
2. Troubleshoot common plug-in related issues.
   For more information, see the General-approach-for-troubleshooting-plug-in-issues.
3. To further investigate the issue, enable the following logs:
   • Server-side logs. For more information, see Enabling-server-side-AR-System-logs.
   • Plug-in specific logs. For more information, see To enable logs for the AR Report Engine plug-in.

To enable logs for the AR Report Engine plug-in

1. In a browser, open the AR System Administration Console, and select System > General > Plugin Server Configuration.
2. On the Plugin Server Configuration form, from the Plugin Server Instance list, select the instance for which you want to enable logs.
3. Go to the Plugin Server Configuration tab.
4. In the Logging Configurations area, from the Log Level list, select DEBUG.
5. Click Apply. 
   The arjavaplugin.log file generates the debug logs for the AR Report Engine plug-in.