Creating a re-playable Fiddler capture for Mid Tier

Creating a re-playable Fiddler capture enables BMC Technical Support and Engineering team to review the requests sent from the browser and the responses returned by the Mid Tier including cookies and headers. 

Fiddler capture helps identify the possible performance problems with specific requests. It can also replay the problem as it occurred in your environment. Replaying the problem helps if the problem is not reproducible in the BMC support lab.

You can download fiddler from Download Fiddler. 

Important

To reproduce the Fiddler capture correctly, BMC Support needs the following information:

  • The browser and version you used 
  • The exact sequence of steps that you performed

This data is a vital piece of information for BMC Support.

Related topic

Troubleshooting-Mid-Tier

Enabling-logs-for-Mid-Tier-troubleshooting

To create a Fiddler capture

Perform the following configurations:

Step

Action

Description

1

Configure the Fiddler to decrypt HTTPS/SSL traffic.

  1. In the Fiddler, select Tools > Fiddler Options...
  2. Select the HTTPS tab, and enable the following settings:
    • +Capture HTTPS CONNECTs
    • +Decrypt HTTPS traffic
    •  +Ignore server certificate errors

2

Create a re-playable capture.

Important:

To create the Fiddler capture, you must follow the exact sequence of the steps given in the Description column.

  1. Close all browser windows.
  2. Open a new browser window.
  3. Clear the temporary internet files in the browser.
  4. Start Fiddler before opening any Mid Tier related URL.
  5. Log in and perform the required steps to reproduce the issue.
  6. Save all Fiddler transactions by using the File/Save/All sessions option. 

Make sure that you are using the default .saz file type while saving the Fiddler logs.

3

Document the details.

  • Describe the browser and version used to reproduce the issue.
  • Document the steps performed to reproduce the issue.

 

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