Capturing network details by using the browser functionality

Modern browsers include debugging tools that enable you to examine the page. They also enable you to capture the network traffic similar to Fiddler. This section gives you the required information to capture logs from different browsers.

Related topic

Troubleshooting-Mid-Tier

Enabling-logs-for-Mid-Tier-troubleshooting

To capture logs from Microsoft Edge or Microsoft Internet Explorer 11

  1. By using either the F12 keyboard shortcut or the browser Tools menu, open F12 Developer Tools.
  2. Click the Network tab.
  3. Ensure that the traffic recording is enabled. 
    The traffic recording is enabled when the arrow is gray and square icon is red (Ctrl+E are the toggle keys).
    image2020-2-27_10-14-56.png

  4. Click the Always refresh from server icon.
    image2020-2-27_10-13-3.png

  5. Reproduce the issue. 
    Ensure that the network traffic is recorded.
  6. Click the Red Stop icon to stop recording.
    image2020-2-27_10-15-19.png

  7. Click the Diskette icon to export as an HAR file.
    image2020-2-27_10-16-24.png

  8. Send the generated HAR file to BMC Support.

To capture logs from Mozilla Firefox

  1. Open the Web Developer tools by using the F12 keyboard shortcut.
  2. Click the Network tab.
    image2020-2-27_10-25-34.png

  3. Click the Disable cache and Persist logs options.
    image2020-2-27_10-26-21.png

  4. Reproduce the issue.
  5. Right-click one of the recorded requests and select Save All as HAR from the popup menu.

  6. Save the file and send the generated HAR file to BMC Support.

To capture logs from Google Chrome

  1. Open the Chrome Developer Tools by using the F12 keyboard shortcut.
  2. Click the Network tab.
    Chrome.png

  3. Select the Preserve Log and Disable cache check box.
    Chrome1.png

  4. Reproduce the issue. 
  5. Right-click one of the recorded requests and select Save All as HAR with content.
  6. Click Save.
    All sessions that are currently displayed are saved.  It is not necessary to select all the requests before saving.

  7. Send the generated HAR file to BMC Support.


 

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