Troubleshooting Email Service

While troubleshooting Email Engine, complete the following tasks:

The hotfix patch names for Email Engine start with SE (for Server Email), whereas the hotfix package names for AR System server begin with SR (for Server). The hotfixes for Email Engine and the hotfixes for AR System server are placed together. Make sure that you check the hotfix level of both AR System server and Email Engine.

Best practice

We recommend that you refer to Best FAQs on AR System Email Engine issues for resolutions to the most common questions on Email Engine.

For any questions about hotfixes and applying hotfixes, read through the associated Readme file or contact BMC Support by opening a support ticket. 

Troubleshooting Email Engine involves many components, such as AR System server, database, workflow, network, and email server. When an issue occurs while using Email Engine, analyze the cause. To resolve the issues, see the following topics:

Action

Reference

Learn to resolve issues with outgoing emails.

Learn to resolve issues with incoming emails.

Learn to resolve performance issues.

Learn to resolve incoming and outgoing email issues.

Learn to resolve common issues.

Learn to resolve Email Engine service failover issues.



Related topics

Using-Email-Engine-to-enable-email-driven-business-processes

Configuring-Email-Engine

Connect with webinars for Email Engine

You can watch the recordings of the following webinars for Email Engine on BMC Communities:

Popular knowledge articles for Email Engine

You can read the following popular knowledge articles for Email Engine on BMC Communities:


 

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