Troubleshooting user interface issues

When using Developer Studio, you might encounter certain issues such as Developer Studio takes a long time to import .def files or when you import or export a .def file in Developer Studio, the import process stops responding. See the guidelines described here to resolve user interface issues with Developer Studio.

Related topics

Troubleshooting-Developer-Studio

Contacting Support

Symptoms

  • Developer Studio takes a long time to import the .def files.
  • When you click any list or the All Objects list in AR System Navigator in Developer Studio, it takes 10-15 minutes to expand the list.
  • When you import or export a .def file in Developer Studio, the import process stops responding.

Scope

One or more users might experience the symptoms.

Frequently Asked Questions (FAQs)


When I use a preference server, why are some preferences still stored locally?

Only the preferences supported by the preference server can be stored in the preference server. Developer Studio stores other preferences in the Eclipse workspace.


Sometimes, menu commands in the Form, Layout, and Workflow menus are dimmed (not available). How do I make them available?

This is an Eclipse limitation. The commands in these menus are available only when the corresponding editor has the input focus. When a tab such as the Properties tab has the focus, these commands are not available. To make the editor's commands available, click the editor's tab.


The tabs in my perspective are not where I want them or I can't find them. How I do fix the perspective?

When you change the layout of your active perspective by closing tabs or dragging them to different locations, you customize the perspective, and Developer Studio remembers the perspective layout when you exit it. Select Window > Reset Perspective to reset the perspective to its default values. When you reset a perspective, all object list tabs are closed.


When I try to start Developer Studio, it reports that my workspace is locked. How can I unlock my workspace?

If Developer Studio terminates abnormally, it might leave the workspace directory locked. Either restart Windows to unlock the workspace, or select or create another workspace when you restart Developer Studio.


Where are all the preferences from the Preferences dialog box of an administrator?

The following table lists all Administrator preferences. For the preferences that are provided in the Developer Studio Preferences dialog box, the table lists the page. For the preferences that are not provided, the table provides the reason.

Remedy Administrator Preferences tab

Remedy Administrator preference

Description

General

Show Status Bar

Show Toolbars

Not applicable because Developer Studio always displays the status bar and the toolbar.

Save Window Position and Size on Close

Not applicable because Developer Studio always saves its window position and size in the workspace on exit.

Date Format

Found on the Developer Studio page of the Preferences dialog box.

AR Path

Refers to the location where the Administrator can access macros. Not applicable because Developer Studio does not have macros.

Proxy Server Setting for Java VM

Configured in the devstudio.ini file. For information about configuring Developer Studio for access through a proxy server, see Configuring AR System for a proxy server

Flat Look On Forms

Not applicable because Developer Studio always displays forms as they appear in a web browser.

Confirmations

Confirmations

Not applicable because you cannot select the confirmations displayed by the Developer Studio.

Warnings

Found on Developer Studio page of the Preferences dialog box.

Form Fonts

All

Not applicable because Developer Studio always uses the MS Sans Serif font, which is the default font for the Administrator.

Display

Menu preferences

Not applicable because Developer Studio always displays its menus as pop-up menus.

Display Change History

Found on the Developer Studio page of the Preferences dialog box.

Form

  • Add New
  • Keyboard Move Step Size
  • Default Query by example (QBE) Match
  • Default Locale

Found on the Form page of the Preferences dialog box.

Show Field Properties on Field Creation

Not applicable because Developer Studio always displays field properties in the Properties tab.

Web View

Add New Form Action Fields in Web View

Found on the Form page of the Preferences dialog box.


 

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