Full Text Search logs

Collect logs

Determine whether the search originated on an Indexer or Searcher (user-facing) server:

• If you are performing a search on an Indexer server, obtain logs from the arfts.log file located in the <ARServerInstallDir>/ARServer/Db folder. When you are running the full text search on the Indexer server, you must enable the FTS to debug logging. 
• If you are performing a search on the Searcher server, obtain logs from the arfts-searcher.log file located in the following folder:
  • UNIX—ARServerInstallDir/Arserver/Db
  • Windows—ARSystem\Arserver\Db

Enable logging

Enable API and SQL logging from the server from which you are running the search.
For more information about enabling logging, see Enabling-server-side-AR-System-logs. 

Consider the following points before you enable logging:

• Remove the previous logs from the db directory. This helps in reducing the size of the file you send to BMC Support.

• Rename the log file so that it is easier to identify.

• Make sure that the log file includes the time stamp of when the issue was reproduced.

• You can enable logs across multiple servers in a server group.
  For more information, see Managing-logs-for-server-groups.

If you are using load balanced environment;

• Enable API and SQL logging from all user facing servers in the server group.
• Enable debug searcher logging from the indexing server.

Reproduce the issue

Reproduce the issue in your environment and note the following details:

• Name of the user performing the search
• Search criteria used
• Time period

Disable logging

Disable logging on the Indexer and Searcher server.