Enabling and analyzing logs

Use the information in this section to troubleshoot AR System server and components. The topic specifically addresses issues with escalations, setting logging levels for Approval Server, and debugging logging issues with Email Engine. The topic also links to information about external debug utilities.

Related topic

Troubleshooting


Action

Reference

Learn about the Support Assistant tool that you can use to view and collect BMC Helix Innovation Suiteapplication logs.

Learn to enable logs.

Learn to use the extensive logging capabilities to perform a better issue analysis.  

Learn to use logs to verify the operations that an application is performing, the interaction between a client and server, and the operations that result in errors.

Learn to analyze the various types of log files available in AR System.

Learn about additional logs and forms that can help you track information or troubleshoot the issues with AR System serverand its components.

Learn to use the AR System Server Group Administration Console to manage logs for multiple components that belong to a server group.


 

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