Update email settings in the custom application
After you set up automatic ticket creation from email, update your email settings to automatically create tickets from incoming emails.
Workflow for updating email settings in a custom application
The following table describes the tasks that you must perform to update email settings in the custom application:
Task | Action | Reference |
|---|---|---|
1 | Create and configure incoming mailboxes to enable email communication with the mail server for receiving emails. | |
2 | Configure application mapping to link incoming emails to the correct application or form, ensuring accurate routing and preventing duplication or misrouting. | |
3 | Configure incoming email settings and set up email IDs in your custom application to ensure automatic ticket creation and accurate ticket assignment. | - |
Results
Emails received by the custom application are automatically processed and converted into tickets within the system.
