Defining a Line of Business for custom application

To define a line of business for a custom application

1. Log in to BMC Helix Innovation Studio and navigate to the Workspace tab.
2. Select Shared services.
3. Select Line of Business record definition and click Edit data.
   
   
4. On the Data Editor page, click + New.

5. In the New Record panel, specify the values for the required fields:
   The following table provides information about the fields:

   Field	Description
   Description	Enter a description of the line of business.
   Name	Enter a name for the line of business.
   Application ID	Enter an application ID, for example, ha.bmc.bwf-custom-app.
   BWF LOB	Set the value to False.
   Fully Qualified Name	Enter the fully qualified name. This value is similar to Application ID.
   Domain ID	Enter the domain ID. It must consist only of alphabets with no numeric characters, special characters, or spaces allowed.
   Functional Role ID	Enter the functional role ID. Map the functional role to the custom application and establish a link to ensure role-based access.
   Group ID	Enter the group ID. The Group ID is associated with the custom application role and is used for managing administrative activities for the custom application.
   isDefault	Set the value to False.
   OOTB Data Created	Select Successful from the list.
   Standalone application	Set the value to True.

6. Click Save.

The following screenshot displays the fields to populate to define a line of business:

Where to go from here

Creating a process to automate ticket creation and updates