Release notes and notices

Learn what’s new or changed for BMC Helix Innovation Suite 25.1 including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

Known-and-corrected-issues

Support-information

BMC Helix ITSM release notes

BMC Helix Virtual Agent release notes

BMC Helix Business Workflows release notes

 

The following updates have been added since the release of the space:

Date

Summary

Reference

April 1, 2025Issues that were corrected by 25.1.02 and issues that remain open25-1-enhancements-and-patches

March 11, 2025

Issues that were corrected by 25.1.01 and issues that remain open

Patch 1 for version 25.1 is available for on-premises customers. The following updates are available in this patch:

  • Use updated support for technology stack:
    • Kubernetes version 1.31
    • OpenShift version 4.17
    • Nginx Ingress Controller versions 1.11.411
    • Helm versions 3.17
  • Support integration with external logging solutions
  • Separate installation artifacts for BMC Helix ITSM: Smart Reporting
  • Support for Oracle database in the database refresh pipeline
February 25, 202525-1-enhancements-and-patches

January 29, 2025

Issues that were corrected by 25.1 and issues that remain open

Enhancements available in 25.1:

  • Maintain exclusive control of data encryption keys
  • Configure live agent support for a custom application
  • Automate ticket creation from emails for a custom application
  • Create customizable alerts and actions
  • Create collapsible container components in View Designer
  • Create tooltips for record editor fields and action buttons
  • Set the default home page for custom applications
  • Request services from AWS Service Catalog by using the AWS Catalog connector
  • View access permissions for users in BMC Helix Knowledge Management by ComAround

December 3, 2024

Enhancements available in 23.3 patch 4:

  • Use updated support for the technology stack
  • Support for the enterprise version of F5 NGINX Plus Ingress Controller
  • Updated support for PostgreSQL and Microsoft SQL Server database versions
  • Support for case-sensitive database
  • Support for data security with key encryption key (KEK)
  • Support for Microsoft SQL Server database in the database refresh pipeline
  • Support for service mesh
  • Support for Proxy server
  • Improvements to HelixGPT chat component
  • Enhance application Shell to support HelixGPT-based global search
  • Customize styling attributes in the Tab panel component
  • Create associations between record definitions by using existing fields
  • Horizontal scroll bar to view additional columns in the record grid
  • Usability enhancements for PWA screens
  • Accessibility enhancements for PWA screens

 

 

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