Use cases


Consult the following use cases for information about how to achieve value with BMC Helix Innovation Suite:


Use case

Business value

Products used

Create codeless applications in a few clicks with minimal dependency on developers or a development environment, and to promote codeless applications from a development to test or production environments.

  • BMC Helix Innovation Studio

Build a view with the HelixGPT chat component in a view to leverage the generative AI provider to allow users to ask questions and receive responses in a simple, conversational tone providing the correct answer quickly and efficiently.

  • BMC Helix Innovation Studio

Optimize access to the application based on user's domain and authentication mechanism.
This capability offers more secure and exclusive access to the application with a strong authentication mechanism.

  • BMC Helix Innovation Studio
  • BMC Helix Single Sign-On
  • BMC Helix ITSM
  • BMC Helix CMDB
  • BMC Digital Workplace
  • BMC Live Chat

Automate many business processes without having to learn a programming language or use complex development tools. 

  • BMC Helix Innovation Studio
  • AR System
  • BMC Helix ITSM

Submit approval requests and manage them in the Approval Console. An Approval Server process administrator defines the completion criteria for the approval process.

  • Approval Server
  • BMC Helix ITSM applications

Create extendable definitions. Extendable definitions ensure that the out-of-the-box objects remain unchanged, but developers can add or remove new objects.

  • BMC Helix Innovation Studio

Add a search capability to your application, to use Full Text Search (FTS) or global search based on your business needs.

  • BMC Helix Innovation Studio

Leverage cognitive search in your application to merge the scattered knowledge and provide more relevant search results.

  • BMC Helix Innovation Studio
  • IBM Watson Discovery

Create interactive dashboards for Service Management applications.

  • BMC Helix Dashboards
  • BMC Helix ITSM applications
  • BMC Helix Innovation Studio applications

Interoperate between BMC Helix Innovation Studio and AR System

  • Application administration console
  • Developer Studio
  • BMC Helix Innovation Studio

Build an application that uses the chatbot framework to leverage the conversation capabilities.

  • BMC Helix Innovation Studio
  • IBM Watson

Localize an application by leveraging real-time translation providers such as Google Cloud Translation Services version 2 and Microsoft Azure Translator Speech API version 3.

  • Google Cloud Translation Services
  • Microsoft Azure Translator Speech
  • BMC Helix Innovation Studio

Use an incoming mailbox to automate certain tasks and use an outgoing mailbox to send email notifications.

  • BMC Helix Innovation Studio

Integrate BMC Helix Innovation Suite with third-party products by using APIs and web services. 

  • Action Request System third-party application

Instruct the AR System server to perform queries, submissions, or modifications to entries, all by using email.

  • Email Engine

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*