Email reply using result templates in HTML format

For the Email Engineto include a Result Template in the reply email, enter the Result Template label/value pair as a global declaration in the body of your email, as in the following extract:

Schema: HD Incident
Server: polycarp
Result: HDIN Content
Login: Demo
Password:
....

Related topic

Sample-HTML-result-template

When the Email Enginesends the reply email, it will use the result template shown in the following figure:

Reply to an action email using a result template
e-reply-w-templ.gif

For a detailed example, see Creating-a-result-template-for-reply-email.

The Result Template must be stored in the AR System Email Templates form before it can be used in the email. For more information, see Storing templates in the AR System Email Templates form. If graphics are included, and these are not contained in the HTML file, the graphics must also be added using the Template Attachments tab of the AR System Email Templates form. For more information, see Adding-and-modifying-attachments-in-HTML-templates.

In this template, variables correspond to a field on the HD Incident form on which the template is based, for example, #$$Last Name$$#. The administrator only specifies the fields that are of interest. For more information, see Variables.

When you send your email, the Email Engineparses and executes the instructions in the Results template. It formats the reply and substitutes values for the variables. For more information about results templates, see Using-label-value-pairs-in-templates.

 

Tip: For faster searching, add an asterisk to the end of your partial query. Example: cert*