Avoiding infinite loops

The information in this topic is applicable only for on-premises deployments.

If the Duplicate Request ID Action specified in the mapping is Overwrite, do not transfer requests with ownership.

 Duplicate Request ID Action list — Options panel of Distributed Mapping editor

The combination of transferring ownership and overwriting existing requests in a chained environment can create an infinite loop. By default, AR System protects you against infinite loops by providing automatic loop detection. If you need to update the original request, however, perform the following procedure to override this protection.

To override loop detection

1. In Developer Studio, open the DSO Transfer or DSO Return subpanel.
2. On the If Actions panel in the filter or escalation editor, select the Override Loop Detection check box.

 Override Loop Detection check box — If Actions panel of Filter editor