Enabling cognitive service summaries for custom applications

As an administrator, use the cognitive summarization service in BMC Helix Innovation Studio to summarize text by using Natural Language Processing and Machine Learning in your applications.

The summarization service generates the summary of any input text, attachment text such as Adobe PDF (.pdf), Microsoft Word (.doc, .docx), OpenDocument Text (.odt), Microsoft PowerPoint (.ppt, .pptx), and HTML (.html) files), email, or chat conversations by using extractive summarization with unsupervised learning. As a result, the most relevant sentences from the input text are extracted without rephrasing or adding new words to the text and without any human intervention.

Important

The cognitive summarization service is an optional service and is available only if you have purchased BMC Helix Cognitive Automation.

Related topics

Adding-cognitive-capabilities-to-a-custom-application

Scenario

An end user initiates a conversation with the chatbot to request an employee verification letter and provides the purpose of the request. The end user requests that the employee verification letter include the name, date of birth, and date of joining. The end user does not want salary details to be included in the letter. 

The chatbot transfers the chat to the live agent to help the end user. When the chat is transferred, the live agent receives a summary of the chat conversation that includes the request for an employee verification letter and the details that should be included in the letter.

The agent continues the conversation to quickly resolve the end user's request.

The following image illustrates the conversation between the chatbot and the end user and the summary of the chat conversation that is sent to the live agent by using the summarization service:

221_Summarization service example.png

Process for enabling and testing the summarization service

See the following table for the actions you need to perform to enable, configure, and test the cognitive summarization service:

Task

Role

Action

Reference

1

Developer

Create a configuration for your application so that an administrator can use the configuration to enable the summarization service.

2

Administrator

Configure the summarization service and provide the percentage of sentences that you want to extract from the input text for summarization.

3

Administrator

Test the summarization service.

4

Application business analyst

Enable the summarization service in BMC Helix Virtual Agent.


 

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