Enabling cognitive search in fields

To use a BMC Helix Innovation Studio data set for cognitive search in your application or the BMC Helix Virtual Agent, you must enable cognitive search on the fields that hold data in a record definition and then select the fields in the record definition.

For information on how to leverage your file system-based data, like BMC Helix ITSM: Knowledge Managementor data from external database tables, see Creating-file-system-and-database-collections-for-searching-external-data.

For information on the other types of external data sources that IBM Watson Discovery supports, see Connecting to Data Sources.

Related topic

Adding-cognitive-capabilities-to-a-custom-application

Supported field types for cognitive search

You can enable cognitive search for the following field types:

  • Text fields
  • Attachment fields that contain Adobe PDF, Microsoft Word, plain text, or HTML files.

Before you begin

To enable cognitive search in record definition fields

  1. Log in to BMC Helix Innovation Studio and navigate to the Workspace tab.
  2. Select the BMC Helix Virtual Agent or custom application for which you want to enable cognitive search.
  3. In the application, click Records, and open the record definition in which you want to select the searchable fields.
  4. In the Details pane, in the Search section, select the Enable Cognitive Search check box as shown in the following image:
    22_1_add_remove_search_fields.png

  5. Click Add/Remove Search Fields.
    The Add/Remove Search Fields window is displayed as shown in the following image:

    22_1_Add or remove search fields window.png

  6. In the Add/Remove Search Fields dialog box, click Add Search Fields.

  7. On the Add/Remove Search Fields page, from the Field list, select all the fields that you want to mark as searchable, and click Save.

    Important

    Only text-based, attachment, and non-system fields can be marked as searchable.

  8. In the Details pane, in the Title Field list, select the field that represents the title of the record definition.
    For example, you can select Summary because the text entered in this field is more likely to represent the title. 
  9. Click Save.

Where to go from here

To know how to create a file system to search external data, see Creating-file-system-and-database-collections-for-searching-external-data.

 

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