Integrating the Assignment Engine into an application

Integrate the Assignment Enginewith your application by creating a request form, assigning users, and creating rules and processes for the assignment process.

Related topic

Automatic-request-assignment

See the following table to know how to integrate the Assignment Engine with your application:

Task

Action

Reference

1

Create a form that holds the assignee details and add the appropriate Assignment Engine fields to this form. 

Best practice

For simple applications, you can use the User form to hold this information.

2

In the request form to which you want to assign users, create the fields that the Assignment Enginesets on the assignment.

3

Create or add the assignee and request forms to the Assignment Engine.

4

Create rules for assignments. 

5

Create processes for assignments.


 

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