Setting the default author email address

Before you begin

Make sure you have completed the following steps:

To set the default author email address

1. Log in to

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2. On the Workspace tab, select Knowledge Sync > Records.
3. On the Records tab, select Migration Config Common Settings Properties and click Edit data.
4. On the Data Editor (Migration Config Common Settings Properties) page, click New.
5. On the New Record page, specify the following required fields:
   • Created by—Enter the name of the user who created this mapping. The default value is the

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     user name.
   • Description—Enter the record description.
   • Status—Select the status of the record.
   • Assignee—Enter the assignee name.
   • PropertyName—Enter AuthorEmailAddress.
   • PropertyValue—Enter the default author email address to be used in

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   • Source—Select a source BMC application for which you want to use the default email address for migrated knowledge articles:
     • BWF—If you want to set the default author email address for articles migrated from

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       .
     • RKM—If you want to set the default author email address for articles migrated from

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       .
     • ALL—If you want to set the default author email address for articles migrated from all source BMC applications.
6. Click Save. 

Where to go from here

Synchronizing-the-knowledge-bases