Synchronizing BMC applications with BMC Helix Knowledge Management by ComAround
After you configure as a knowledge provider, your BMC application can leverage the full potential of . For more information about the benefits of , see Configuring-BMC-Helix-Knowledge-Management-by-ComAround-as-a-knowledge-provider.
The following section provides information about how the knowledge synchronization tool works and describes the synchronization process. It also lists procedures to migrate a knowledge base from a BMC application that you use to create and update knowledge to :
Action | Reference |
|---|---|
Learn and understand how the knowledge synchronization tool migrates articles and their attributes to . | |
Learn about the tasks that you must perform to synchronize knowledge articles from your BMC application to . | |
Create a data source connection and data source mapping for knowledge base synchronization. | |
Perform the optional tasks for knowledge base synchronization. | |
Set the default author email address. | |
Run the synchronization job. | |
Verify the knowledge base synchronization and troubleshoot errors. | |
Terminate the synchronization job. |
Where to go from here